Terms and conditions
We have a simple set of terms and conditions to to which enable us to keep our prices low and a consistent, fair service for all our customers
Our Ts&Cs
By becoming a customer you agree to the following terms. This is to keep everything fair for all our clients and our prices consistently competitive.
Window Cleaning Frequency
Ours customers have a choice or 4 weekly or 8 weekly cleans. We do not offer a one time cleaning service, by joining as a customer you agree to minimum of three cleans.
CL Window Cleaning will usually attend your property on the same day of the week each time we come however this is by no means guaranteed and will change from time to time.
Unfortunately we do not off an appointment service or fixed times of arrival.
Weather
We provide a year long cleaning service. We don’t have Sumer and winter customers and are able to clean in nearly all weather conditions. Pure water cleaning is still effective in the rain so we request customers don’t cancel our services because of rain.
Access
You don’t need to be home when we do your clean. We’ll notify everyone via text message the evening before we are due to attend to remind them to leave the back gate open etc. If the back gate is locked when we attend we will only be able to clean the front windows but will still charge the full amount.
Dogs and other pets
Please ensure your dog or other pets are secured before we arrive. We can’t be held responsible for escaped pets. As dog owners ourselves we’re always mindful of your best friend but we may need to leave a gate open when carrying through equipment etc.
We really do respectfully request that you PLEASE clean up dog mess before we arrive. For the interest of health and safety if there is excessive dog mess in the garden we will not carry out the clean as we do not want to stand in it or drag our hose through it.
Payment terms
We’re happy to accept credit cards in person, cash and BACS transfer however the most popular and by far the easiest is to use a direct debit system called Go Cardless. This is secure and hassle free. Please see our payments page for more info. We require all payments to be completed within 7 days.
Cancelling or postponing our services
You’re not on a contract and are free to postpone any time after the initial three cleans. All we ask is 48 hours notice.
If you need to miss the very occasional clean thats absolutely fine but again we ask for 48 hours notice.
Complaints
If you’re not happy with the clean please contact us within 48 hours and we will return as soon as possible to see what’s gone wrong and re-clean. If we find the reason there are marks not left by us you will be fully informed. For example streaks can be caused by a broken down seal.
Data protection
Your information is stored securely and not shared with anyone.
